Refund policy

Last Updated: October 15, 2026

At PageWhim, customer satisfaction is important to us. We want every purchase to bring a little joy to your reading experience. Whether you have purchased an artistic bookmark, a seasonal collection, or a thoughtful gift, we are committed to providing a fair, transparent, and convenient return experience.

We offer free returns within 30 days of delivery for eligible products, subject to the terms outlined below.

1. 30-Day Return Policy

Customers may request a return within 30 calendar days after receiving their order.

To qualify for a return:

  • The return request must be submitted within 30 days of the confirmed delivery date.

  • The product must be returned in its original condition, without damage caused by improper handling or use.

  • All included accessories, components, and packaging should be returned where reasonably possible.

  • Proof of purchase, such as an order number or confirmation email, must be provided.

  • The return must follow the instructions provided by our customer support team.

We understand that customers may need to inspect their purchases. Reasonable inspection does not automatically disqualify a product from return.

2. Free Return Shipping

PageWhim provides free return shipping for eligible returns initiated within the 30-day return period.

Customers will not be required to pay return shipping fees for approved returns.

After your request is reviewed, our support team will provide the applicable return instructions and, where available, a prepaid shipping label or another return method at no cost to you.

Please do not send products to our business address without receiving return instructions.

3. How to Request a Return

To initiate a return, please contact:

Email: support@pagewhim.space

Include the following information:

  • Full name

  • Order number

  • Email address used for the purchase

  • Product you wish to return

  • Reason for the return

  • Photographs, if the item is damaged, defective, or incorrect

Our team will review your request and provide instructions for completing the return.

We recommend retaining your shipping receipt or tracking information until the return has been completed.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after delivery.

We may request photographs of the product and its packaging to help evaluate the issue.

Depending on the circumstances and applicable law, we may offer:

  • A replacement product at no additional charge

  • A refund to the original payment method

  • Another mutually agreed resolution

Customers will not be responsible for return shipping costs associated with confirmed defective or incorrectly supplied products.

5. Refund Eligibility

Eligible returns are generally refundable for the purchase price paid for the returned products, including applicable taxes.

Because PageWhim offers free standard worldwide shipping, there is no standard outbound shipping charge to refund.

Any optional paid shipping upgrades, if offered, will be handled according to the terms disclosed at checkout and applicable law.

Products that are materially damaged through misuse after delivery may be subject to limitations on voluntary returns, where permitted by law.

These limitations do not affect statutory consumer rights.

6. Refund Processing

Once a returned product has been received and inspected, we will notify you of the outcome.

For approved refunds, PageWhim will initiate reimbursement to the original payment method within 10 business days after approval, unless applicable law requires an earlier refund.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

If you have not received your refund after the expected processing period, please contact support@pagewhim.space.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will attempt to accommodate cancellation requests before the order has been processed or dispatched.

If your order has already shipped, cancellation may no longer be possible. However, you may request a return after delivery in accordance with this policy.

8. Exchanges

If you would like a different product or design, please contact our customer support team.

Where exchanges are available, we will provide instructions based on product availability.

If a direct exchange cannot be arranged, you may return the eligible product and place a new order.

9. Lost or Missing Packages

If your tracking information indicates delivery but you have not received your package, please contact us.

We may ask you to verify the delivery address and check with household members, building management, or the relevant delivery carrier.

Our team will review the available shipping information and help determine an appropriate resolution.

10. International Returns

Our 30-day free return policy applies to eligible orders shipped to supported international destinations.

International customers should contact our support team before returning any item.

PageWhim will provide applicable return instructions and arrange a no-cost return method for eligible requests.

Customers should not independently purchase international return postage without prior authorization.

11. Consumer Rights

This policy does not exclude, restrict, or replace any non-waivable rights customers may have under applicable consumer protection laws.

Where local law provides additional remedies, longer cancellation periods, or mandatory refund rights, those legal requirements will apply.

12. Contact Information

For return requests, refunds, exchanges, or questions about this policy, please contact:

PageWhim

Website: https://pagewhim.space

Email: support@pagewhim.space

Phone: +1 (212) 555-0134

Business Address:

1125 Oak Ridge Rd
Morgantown, KY 42261
United States

Thank you for shopping with PageWhim.

PageWhim – A Little Wonder Between Every Page.